Read 1 more review about ROSE Bikes Only the latest review will count in the company's TrustScore Advertisement. Photograph: Sportive Photo. I believe I have been a very patient customer despite being mislead and ignored for extended periods of time but at this point I am extremely disappointed in the lack of service coming from a company who proudly displays a graphic on the website stating ‘award winning customer service’. Fast, comfy and responsive !Congrats team. I know they are not supplying the uk with bikes at the moment but my advice when they come back would be to avoid at all costs. I have been trying to contact Rose bikes about some custom wheels. Überzeug dich selbst! I like sending my bike back from France to the builders.Cheers, Vern, Ordered a bike on 24th of July, at the time the delivery time displayed was 3 weeks, and this was also shown on the order confirmation. My overall experience of purchasing from Rose was positive. Is the bike fun to ride? Peter Walker tries out the Rose X-Lite CRS-4000 bike. I ordered a turbo trainer, the package arrived with a bunch of duct tape patches on a side, I thought - should be fine, these boxes get scratched easily and it seemed as if it was sent like this, it was very carefully applied - not something a delivery guy would do on the side of the road. Read 1 more review about ROSE Bikes Only the latest review will count in the company's TrustScore Barbara 3 reviews. Since the frame was soft, I’ve kept pushing for a warranty claim. Dette undrer jeg mig over, cyklen har altid stået parkeret i en cykelstand til racercykler, og med få km kørt kan det umuligt være mig, som har påført skaden. Finally the bike was delivered, after almost 6 months to wait.I won't evaluate the service, but the bike is really crazy good ! Find your dream bike exclusively at ROSE Bikes! I have been to a good workshop and they have told me that the frame flexes. The next I heard from them was 8th August when I received an automated invoice which stated delivery time ‘middle of September’, I was disappointed at this but accepted that perhaps in the current climate this was expected. I followed up 4 days ago, still no response? ★Individual service ★ Livrare rapida ★ Peste 110 ani de traditie de familie. ROSE BACKROAD GRX RX810 Di2 first ride review The BACKROAD climbs effectively and happily maintains its speed, with the front only rearing up when it gets excessively steep. This flex has given me a few scares going down roads, especially in right-hand curves, luckily pain they have been scares without falls. Then found the seat post clamp screw was shredded and had to await a replacement - was clearly a used part! As fans of Rose bikes, we were shocked and astounded when our son’s €700 bike arrived with a bent front fork.So the front fork it’s out of range at least 3-4cm and welding out of line. Well, i have to admit after sales care is appalling. Well, i have to admit after sales care is appalling. Either way, THIS IS NOT CUSTOMER'S FAULT!I am simply baffled by this treatment, this is year 2020, Germany, and its biggest bike company. Simple for me, does my Rohloff need a 2000km service (it is now over that) and I need a screw to fix the upper left plastic roller that secures my battery in place (the outer part has gone so worked loose or not correctly torqued?). rose mtb bikes review. It handles short gravel/dirt roads fine. Bike was picked up after 5 days after. I hope they will contact me and give me a real solution.Indeed on 10/1/2020 they contacted me, they told me that the carrier would tell me the date to pick up the bicycle. Bearings for headset were put without any grease, support had to be removed and pressed again because it was giving weird noises, and rear brake was not operating at all. Now, this is where the fun begins, and you should be aware of those “tiny details” before buying bikes from ROSE.ROSE replaces frames with new models, if your current frame is no longer available. I have been trying to contact Rose bikes about some custom wheels. From the day of delivery in September, when the brake lever was sticking out of the box, been disappointed. Highly recommend. Finally the bike was delivered, after almost 6 months to wait.I won't evaluate the service, but the bike is really crazy good ! If anything goes wrong, you're on your own. I have checked it with 3 different wheels and locks and the same thing happens with all. Bike was sent back to me 19.09.2020, which was quite fast overall. I took a chance and did what i thought to be the right thing.Another issue now, the same wheels! DE. Rose wasn't early to the emtb party but now offer both a hardtail and a full suspension in their gradually increasing emtb range. Missing items, which should be part of frameset, costed me around 370 EUR! I got reply, that it’s just a paint crack, nothing to worry. This was 10 days ago and I haven't received anything from them since.In the meantime, the shipping company responded the package entered the destination country with the tape patches already there, meaning the damage happened either before shipping, or in transit to my country, meaning they either sent it broken, or DHL messed it up during shipping. Contacted Rose to see if there was any chance that it would come earlier and heard nothing for 2 weeks, finally had a reply saying that the 3 week delivery time was for bikes in stock and to build one for the UK takes longer, this should have been made clear prior to ordering. I’ve wrote emails to customerservice and technik, no response. First, the product is supplied and branded by Rose, who are the supplier in every sense.Second, Rose have had many months to investigate the problem, and have clearly not taken any action to work with their suppliers to make improvements, or to carry out tests of their own. Promised to replace saddle but communication is slow if not impossible, and offered €50 for the paintwork as ‘not covered by warranty’. I then replied to and again received a snarky email asking for the items and codes. Customer no:002922628Case no: 10013704Offer no: 9630946. It was hopeless discussion, since I there was no way from my side to prove that I was not crashed. 5 months ago spoke snapped in my €1500 rose brand wheelset and i wanted to make sure i get it replaced correctly, as these wheels aren't cheap. I then replied to and again received a snarky email asking for the items and codes. 50,000 items available for immediate dispatch Free returns service (for all EU countries) Individual bike purchasing advice 30-day return policy ★Individual service ★Fast delivery ★Over 110 years of family tradition. To read reviews of the other contenders and the categories tested across road, mountain and women’s bikes… There was no way to prove them wrong.I was offered with crash replacement, which looked as a cheapest offer anyway. Rose bikes, Be warned Specialized already has the name ground control. Great result. ROSE took 100 EUR for assembly of the bike, and I had to pay another 100 EUR in my local bike shop to get things right.Overall, my adventures with ROSE are as follows- Warranty claim rejected- Crash replacement program looks like a good thing, but there are hidden costs and they are huge (naked frame without proprietary parts is just not right)- Contact with support is just pure nightmare (not responding to the emails, phone works best if you are willing to wait 20-30 minutes)- Bike assembly was just poor, extra money had to be spend to fix ROSE mistakes. I pointed out that this clip should be metal.Today the same clip has broken in exactly the same way.This is not a cheap truing stand and the clips being made of rigid plastic are not designed for regular flexing and will break.Not at all happy.I have written to Rose expressing my dissatisfaction.I have received a response from Rose as follows. I had to work out storage of package with local DHL shop.At the end, it turns out that bike was not properly assembled. It arrived in the wrong color which I reported immediately and got a very generous offer as an apology. 1 email, no response, reminder email ->Response! What is the point of answering here and not answering directly to customers?I'm not going to keep wasting my time with you. The wheels are Rose: its R-Thirty Disc with a 31mm deep alloy rim that's 24mm wide externally, 19mm internally. Rose bikes melder tilbage, at de ikke kan gøre noget ved det. Customising the design online and ordering was simple and quick, I could check on the orders progress online via my account - tracking info was sent to me once it was despatched and although at times communication via email was slow, it was never a problem. ROSE took 100 EUR for assembly of the bike, and I had to pay another 100 EUR in my local bike shop to get things right.Overall, my adventures with ROSE are as follows- Warranty claim rejected- Crash replacement program looks like a good thing, but there are hidden costs and they are huge (naked frame without proprietary parts is just not right)- Contact with support is just pure nightmare (not responding to the emails, phone works best if you are willing to wait 20-30 minutes)- Bike assembly was just poor, extra money had to be spend to fix ROSE mistakes. The 57cm test bike for instance, only has a top tube length of 55.5cm which is combined with a large-but-not-excessively-so 18.5cm head tube. / rose mtb bikes review. Von der kleinsten Schraube bis zum Highend-Sportbike. Soon after I saw that the rear wheel was bent to the left, I bought new carbon wheels and the same thing happened, looking closely I saw that when I got on the bike the wheel moved to the left side. Missing items, which should be part of frameset, costed me around 370 EUR! No apology or explanation. It's been a week and I'm still waiting. [Reply] 19 3. : 003374147Order no. Definitively not a good sign. Either they act as a serious company and assume their responsibility when processing a guarantee or I report them directly to the consumer's office. Tevreden - prima prijzen en levertijd Vorige week en Garmin Edge 530 bundel besteld. Reveal Four Disc is completely different bike with proprietary seatpost, ACROS headset with internal cable routing, rear axle, derailleur hanger.In addition to that, some of cables, hydraulic hoses and other stuff will not fit new frame so it became expensive. Rosebikes, I don’t know what is happening. There was no way to prove them wrong.I was offered with crash replacement, which looked as a cheapest offer anyway. Since the frame was soft, I’ve kept pushing for a warranty claim. Would not replace damaged brake lever giving me a €100 voucher (less than cost of replacement). They have ignored the problem. Great result! It is not a serious attitude of a company that only operates online. All GREAT after the Rosebikes Team on truspilot took over. Bikes, cycling clothing, spares and accessories – in the ROSE online shop, you'll find everything you need for cycling. Soon after I saw that the rear wheel was bent to the left, I bought new carbon wheels and the same thing happened, looking closely I saw that when I got on the bike the wheel moved to the left side. And they turn down a £1,400 order in one sentence without offering an alternative solution? Get Bikerumor’s top stories delivered straight to your inbox every week! 50,000 items available for immediate dispatch Free returns service (for all EU countries) Individual bike purchasing advice 30-day return policy I am now having to wait to see if and when the item I ordered is ever despatched to me. All the more disappointing that the bikes look great. The stock tyres aren’t tubeless-ready, but the wheels are, so the option is there if you want to upgrade down the line. First, the product is supplied and branded by Rose, who are the supplier in every sense.Second, Rose have had many months to investigate the problem, and have clearly not taken any action to work with their suppliers to make improvements, or to carry out tests of their own. With wrong information....i replied asking for clarification, no response, reminder, no response.And there is no phone line to call so you're on mercy of emails.Think twice before you buy expensive equipment from rosebikes. Would not replace damaged brake lever giving me a €100 voucher (less than cost of replacement). After two weeks, and couple of emails, I’ve got a response that bike was crashed, and they are not going to accept my warranty claim. When I opened the box, I saw the trainer had a huge crack in the plastic case, and plastic pieces were all over the box, the protecting foam was completely destroyed.I quickly took photos, sent to Rose, they answered that I should first report the incident to the delivery company, get a claim number and forward it to them. Great result. This is my story of frame replacement for Rose Team GF Four Disc. ★Individueller Service ★Schnelle Lieferung ★Über 110 Jahre Familientradition. Ordered from Rose Bikes on Monday and the part was delivered to me in the Uk on Friday. Contacted Rose to see if there was any chance that it would come earlier and heard nothing for 2 weeks, finally had a reply saying that the 3 week delivery time was for bikes in stock and to build one for the UK takes longer, this should have been made clear prior to ordering. This flex has given me a few scares going down roads, especially in right-hand curves, luckily pain they have been scares without falls. Ordered a new wheelset. Bike was picked up after 5 days after. With the Thrill Hill, Rose Bikes launches a new full-suspension race bike that is designed for agility and speed down to the last carbon fibre. Hello Chris, we are very sorry that you are not satisfied with us. Discover our variety of Rose Shop . Sent 4 mails and waited 4 weeks just to be told that they are not replacing a 10€ top cap on my 3050€ Reveal Four Disk....This is a great way to loose your customers.I took pictures of the damaged cap as soon as the Bike was delivered but they are not replacing the damaged part.I wanted to buy a Gravel bike from them but after my experience with the first purchase I will probably buy it elsewhere where there is a better customer service.THINK TWICE BEFORE ORDERING BIKES AT ROSE.COMUpdate 21.10.20 Top cap was sent immediately after my review on trustpilot.Negative review could have been avoided if customer service had not waited 4 weeks to reply, negating replacement part.A real note of appreciation to those in Rosebikes reading trustpilot :-))Update 22.10.20: Cap received as you said! "Hello J G Gold,thanks for your review.Even if you have bought a ROSE truing stand, ROSE is not the manufacturer of this tool. The bike has two satellite shifters mounted on the tops of the bars – small individual switches that allow you to shift gears when you’re riding on the tops. The brake set arrived in 4 days, with updates as to the progress of my order. Just unacceptable. After a long search over many months looking at different bike models and gear configurations I purchased a Rose Activa Pro Pinion C12 from Rose Bikes in Germany. For 3 weeks I have been sending emails with videos and photos to Rose and they do not respond. > 26 of the best gravel bike tyres — get the right go-anywhere rubber Website gaf aan 4-6 dagen levertijd. Well, 1 email, 2nd email, reminder...0 response. The build quality and design is very good - I'm a very happy customer and would definitely use them again.Thank you Rose. The geometry… Frankly if I could, I would send the bike back and be done with! After a long search over many months looking at different bike models and gear configurations I purchased a Rose Activa Pro Pinion C12 from Rose Bikes in Germany. All GREAT after the Rosebikes Team on truspilot took over. The thing is that I was on holidays during that time, and they send it back despite my requests to send it few days later. Hello Chris, we are very sorry that you are not satisfied with us. Sent 4 mails and waited 4 weeks just to be told that they are not replacing a 10€ top cap on my 3050€ Reveal Four Disk....This is a great way to loose your customers.I took pictures of the damaged cap as soon as the Bike was delivered but they are not replacing the damaged part.I wanted to buy a Gravel bike from them but after my experience with the first purchase I will probably buy it elsewhere where there is a better customer service.THINK TWICE BEFORE ORDERING BIKES AT ROSE.COMUpdate 21.10.20 Top cap was sent immediately after my review on trustpilot.Negative review could have been avoided if customer service had not waited 4 weeks to reply, negating replacement part.A real note of appreciation to those in Rosebikes reading trustpilot :-))Update 22.10.20: Cap received as you said! When I was touching frame in that spot, it was soft. I had to work out storage of package with local DHL shop.At the end, it turns out that bike was not properly assembled. Contacted Rose to see if there was any chance that it would come earlier and heard nothing for 2 weeks, finally had a reply saying that the 3 week delivery time was for bikes in stock and to build one for the UK takes longer, this should have been made clear prior to ordering. : 003374147Order no. The Elec Tec FS is the full suspension model and offers up 140mm of travel front and rear and comes in two specs; easily distinguished as the FS 1 and the FS 2 featured here. Either way, THIS IS NOT CUSTOMER'S FAULT!I am simply baffled by this treatment, this is year 2020, Germany, and its biggest bike company. Find your dream bike exclusively at ROSE Bikes! Again I wrote back getting the items codes from the product pages and made a large list but still after 10 days I have not got a reply. We try road bikes from Canyon, Rose and Planet X. Peter Walker tries out the Rose X-Lite CRS-4000 bike. When I opened the box, I saw the trainer had a huge crack in the plastic case, and plastic pieces were all over the box, the protecting foam was completely destroyed.I quickly took photos, sent to Rose, they answered that I should first report the incident to the delivery company, get a claim number and forward it to them. The service and speed of delivery was amazing. If anything goes wrong, you're on your own. If something seems to good to be true it probably is.Customer no. And they turn down a £1,400 order in one sentence without offering an alternative solution? I got reply, that it’s just a paint crack, nothing to worry. Forwarded the claim number, they quickly responded they are now investigating the issue, and fix things asap.This was two weeks ago, since then I asked for updates 4 times, got one answer back: "The process is still in progress, we will inform you as soon as we have an answer.". 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