There are three ways to request a Plusnet PAC Code: Online: You can get a PAC Code from Plusnet by logging in to the Plusnet Mobile account website . Is there a way to be reimbursed for the cost of getting my broadband working ? @harleyrusk @Plusnet @plusnethelp Same. Tried lots of things and now think it may be related to IPv6. Very helpful. my phone not working after i change providers to plusnet, broad band works ok, but plusnet have not informed open reach that i have changed phone providers, @Coxreeves3 Me. @Plusnet are there any Internet problems? @plusnet why are u making my Amazon prime not work? So, @Plusnet @plusnethelp what is going on and when will it be fixed? Been trying since yesterday, live chat disabled, multiple phone calls, the longest lasted 55 minutes and still no response, private msgd on here, still nothing! @Plusnet Iâm a new customer who has been trying to get through to you most of the day as my internet is down and Iâve held for over 20 minutes on several occasions only to be cut off! Useful comments include a description of the problem, city and postal code. Eventually had to link hub to pc and log on as admin. Not the service we signed up for. They are 85 years old. If you're leaving Plusnet Mobile to join another mobile network, you can take your phone number with you using a PAC Code from Plusnet. @e_german_82 I did it yesterday and tonight for the first time Iâve got issue with no internet. @DaviesPieface77 (Sorry, we had to) #BTplusone https://t.co/xOqwt59zFN. @Tim_JC I've posted a request for help on the community forum on Tuesday, where other people seem to have got help, but have had no help there. Paid £25 up front to be told c17/11 the order had been cancelled. Still waiting now a week later on 18th ! Hello @Plusnet do you have anyone in customer service today? @plusnethelp Morning! At my breaking point: @Plusnet is a scam. Is this Customer Service ? @HannahRose1401 @Plusnet @plusnethelp I get issues on Plusnet with prime too. Been on hold for over an hour and spoken to 4 people - still no closer to getting a date for the Internet to go live. Just the alarm and cameras go sort out now, oh joy! @JackieFoy6 Shame on @plusnethelp @Plusnet A friend of mine recently signed up and has been left without internet access. Thanks @Plusnet. @Plusnet @plusnethelp so you read my tweet reply then ignore the reply so I still am no further forward and your live chat and phonelines are down what sort of shambles service are you operating I want this sorted asap!!! I work in a job where a stable internet connection is more important than a fast internet connection. @Phielalu @plusnethelp. With our guidelines, you will be able to connect to the internet by entering the APN settings in the specific compartments. @plusnethelp Hi Plusnet, do you know if there any outages in the KW postcode region, only my Granny says she's had no internet for the past few hours. @Plusnet as an ISP you have not been successful over the past few weeks @Plusnet website saying no broadband issues, but our street been out for hours... any clues??? Engineer came 2 days late and said he didn't know how to install a phone line. @Plusnet @plusnethelp why is your service so awful and why can't I get hold of anyone to sort it? @Plusnet @plusnethelp so you read my tweet reply then ignore the reply so I still am no further forward and your live chat and phonelines are down what sort of shambles service are you operating I want this sorted asap!!! Could you please suggest me what to do? @Plusnet 11 working days since ordering and paying for first month and still nothing. I tried to forget the router and sign in again but that also failed. How do you rate Plusnet over the past 3 months? Plusnet is having issues since 05:00 PM GMT. Iâve had no internet for a week now and Iâm not going to pay my bill until itâs sorted. My wife is working from home and not a service we expect, @joethomasld Hi Joe if your services are still active with Plusnet you will need to speak to them about any issues on your line we'd only be able to look at this once your service is active with us ^Alannah, @Plusnet Iâve had no internet since 4pm on Friday. Hello @Plusnet do you have anyone in customer service today? No internet for 24 hours. Take Plusnet on the go. Pls help, @plusnethelp Hi. @Plusnet worst customer service of any broadband provider Iâve ever come across...2 months and multiple calls, emails etc and still no broadband. Help & support My account Broadband, phone & TV. He said the internet services will be available after 15 min but the signal is still red and no services yet! Not a good start to Plusnet. © Ookla, LLC. Each time told line ok. It's continuous and becoming quite annoying now. Paying your Plusnet Mobile bill. Massive impact on work, study & life. “I joined Plusnet on the 5th [Jan 2017] and have not been able to connect to mobile data. Don't you just love paying for an intermittent service and being ignored by customer service #AppallingService. Ad my Internet goes down yet again, frequent occurrence now with PlusNet. Lost my connection about an hour ago. This isnât good. Reported it to Plusnet and they have had to involve BT openreach as they both think there is a problem on my local exchange. Help!!! Of […] @plusnethelp I have purchased a new tplink router as reading issues people are having with the plusnet hub I have no faith in it. @israel_May_1948 Our In-Depth Plusnet Mobile Review - The Best and Worst Bits About Plusnet Mobile. Iâm experiencing the same, worst Iâve ever experienced, I regret moving from Sky. No landline or broadband currently 35 minutes on hold. Connection drops galore. Plusnet stores. they broke my connection and now you wont talk. Or will you contact me and fix it? @JohnHughesIT Since moving home no internet now for 3 weeks!! Day 25 @matt_freer Roam Like at Home with your Plusnet Mobile. "J" will provide update within the next 24 hours. Plusnet's mobile phone service is based on EE's network, which offers an average connection speed of 29.02Mbps. It takes 30 minutes to talk to one of your team, all they do it to do a spot check on the broadband then another team closes the ticket which is impossible to reopen. So, switched from Plusnet to Sky Broadband on the 21 Nov. Activation date was supposed to be 7th Dec. As of today, I still do not have broadband! Not. Still not connected. Just the alarm and cameras go sort out now, oh joy! Are you going to answer any of my Tweets! UN: gra300667. @plusnet still cant get through to customer service, no replys to my tweets to @plusnethelp new customer,no internet since set up saturday,plz reply and help, @PhosgeneStudios He is refusing to pass me on to someone else to try and help. UN gegrayson (not the one I gave earlier!). Frustrations? Davids5443 is my plusnet username. Or did you turn me off? Still being processed. Canât get through on phone even after hanging on for 39 mins. 25+ min waiting for your customer service helpline to answer, no chat available, is this SERVICE??? Good customer service when needed. Pretty urgent as I have no internet and have a full working day to get on with! I use my data itâs fine but as soon as I use ur guys shitty WiFi it stops working??? Latest from plusnet team member 'well it isn't our fault' - well who's is it then?! Been on hold for an hour! @Plusnet broadband down for 14 hours and system/portal down so your teams canât do any testing or contact OpenReach #sortit please ? @plusnethelp Hey Plusnet! I'm losing money as can't work. My network connection is as stable as Chernobyl at the moment, trying to work from home with little or no success! I have no problems with my 80Mb Plusnet line, but a colleague has terrible with 500+Mb Virgin all the time. Promised engineer has not materialised. Great way to dismiss customers/ignore tech problems! @plusnethelp I have purchased a new tplink router as reading issues people are having with the plusnet hub I have no faith in it. @HannahRose1401 @Plusnet @plusnethelp I get issues on Plusnet with prime too. @RaymondHeeks Will not recommend to anyone. The award for worse wait time for customer services must go to @Plusnet 1hr and still waiting to get my “problem” resolved of having my phone line connected! I transferred my phone and broadband to you guys today. @Plusnet Now told on the phone there is a fault on the line and it will take till tuesday evening to fix as Open Reach dont work at the weekend. Massive impact on work, study & life. Pls help, @peter_divers No router has arrived. ... Will Plusnet Mobile SIMs work in any phone? Last Updated 16 seconds ago: Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. This map is only a guide and not a guarantee of service availability in a particular location. Was told I would be updated on Wednesday 16th. Not great on customer service are you @Plusnet. Iâve had no internet for a week now and Iâm not going to pay my bill until itâs sorted. Eventually Openreach owned up. Plusnet is an internet service provider that also offers a mobile service. All you need to know about paying for your Plusnet Mobile service. No internet for 24 hours. You charge me full price, for half the service, it's not very nice. So internet has been up and down for past few days. Getting nowhere with Sky!! My network connection is as stable as Chernobyl at the moment, trying to work from home with little or no success! @plusnethelp Further to my earlier tweet, we are getting internet dropouts again this evening. Complaints about Plusnet @Plusnet my service is down again today. She relies on support from family via virtual access and now so near to Christmas, will be left isolated. Plusnet plc is a British quad play internet service provider (ISP); providing broadband, landline, IPTV and Mobile services. No other issues in the area with other providers. By 2020, the network should cover 99.8%. Purely a Plusnet issue, @pabreen8924 @Plusnet - are there problems in the RM9 area? Not the service we signed up for. @plusnethelp my broadband is almost completely down. Instead, they specialise in 30-day rolling contracts. 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