• Your router can get too warm if air can’t flow around it. Said they will order another.. Plusnet router orange light with a orange b symbol, Re: Plusnet router orange light with a orange b symbol. I've checked this with our suppliers and its looks as though an external fault may still be apparent. @MasterOfReality many thanks and I've edited the post, The firmware version is in the post "Software version 4.7.5.1.83.8.237.2.2". What do the coloured lights on routers mean? Re: Plusnet Hub One Flashing Orange Light. ‎11-01-2019 Just waiting for TP link to bring out a WiFi WPA "Krack" firmware fix for my VR900 V1 and then I can dispense with using the PlusNet … If we have, check your microfilters and the connection between the router and your phone socket. Do you know what firmware version the router is running? contact mods. I'll come back to you shortly when I've had a chat with our suppliers. Broad band flashing orange on and off during the day at intervals during the day the broadband light on our hub flashings orange and conncetion is lost until it decides to come back up. If you're setting up for the first time, make sure we've let you know your broadband service is ready. 10:04 AM This means the problem's with your broadband signal. Jayne_with_a_Y. If you’ve done this accidentally, you’ll need to connect to the router with an Ethernet cable and type 192.168.1.254 into a web browser to access the router’s settings, then switch the wireless back on. Area is TN38. We would explore into any and all issues you're having first before we looked at manually pushing out firmware updates. Any hope of getting the external fault looked at? 5:21 PM. If you've got the Plusnet Hub One, connect one end of the grey Internet cable to the DSL socket and the other to the phone socket (it's the smaller of the two). The Hub is connecting to broadband - this takes about 30 seconds: Give it a minute or two to connect. Each of our Sky hub have a number of lights to show if everything's working as it should, there's a problem or if your hub's doing something like updating its software. I'll provide more info as and when I have it. Then today all stopped working with an orange flashing light and no other indications. ‎06-01-2019 Hi @InternetNotWork, sorry to hear you're having broadband issues. Choose your hub and the lights you see to find out what these mean and anything you might need to do if you have a problem. There is an update. Thanks Guys, I was just surprised that by turning WiFi off resulted in an orange led lighting up, apparently as a warning. The PWR/SYS light on the front will flash and then turn green. I unplugged it for 10 secs and on reconnecting it … A brief video to guide you through have to change the wireless name or wireless password in your Hub One router. Please close this window, make yourself a tea or coffee and come back in 15 minutes. @RandallFlagg Hi, thanks for helping. 'I am not sure what 'Click the button to connect (on your computer or adaptor)........' really means so I accessed Hub Manager and reconnected. An LED stripe serves to tell you whether your router's connected okay, and below that is a flat white panel that lights up with symbols when there's a problem. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. So you might not be able to use a router if it came from your old service provider. I’ve tried to contact customer services but web chat is constantly busy and unavailable try online chat to confirm line is active for BT and if they can't help then contact the mods. we have had an engineer out this morning who has stated that there is no problem with the line or intenal wiring. Now the only way I can get that light to stop flashing is to turn the Wi-fi button off. My plusnet router has got an orange light (not flashing on all the time) with an orange B symbol as well, I have tried to use the hub manager to connect using my username and password but i clicked reset as i didnt know it and now it doesn't work at all Thanks 5:20 PM It's ready to start using. When I asked how we would access the internet for the next week was told "that's up to you". BenC (@Fatty_Gets_Fit) reported one year ago from Robertsbridge, England @Plusnet morning, the Internet service we receive is up and down like a new brides nighty. If your router's connected to a modem, check your Ethernet cable is plugged in to the LAN1 socket on your modem and the correct Ethernet/WAN socket on your router. router and plug the other end into the microfilter (attached to your phone line in step 1). 1 user liked/thanked this post: The light will turn steady blue when your Hub is ready: Steady orange light. Can someone help I currentley have an open question with plusnet i upgraded to fibre on 24 Feb and the hub is simply flashing orange after start up. BT Home Hub v2. This may If there a firmware update? My broadband light is flashing. I am using Plusnet Hub One and noticed the Hub light status was: 'Wireless light flashing orange.'. Upgraded about 9 months ago to Hub One and all has been fine. ‎11-01-2019 Router spends more time flashing orange than blue. I ran a speed test from my laptop connected by wifi to the router with download showing as. I've had a check of the connection and there definitely seems to be something out of place somewhere as we also can't detect a connection from this end, although our tests aren't picking up exactly what's causing the issue so we will have to do some troubleshooting to start ruling things out. … If you wish to use your own router instead, Plusnet will allow that provided you check with them that it is compatible. I'd recommend starting with basic checks here, And if that doesn't help the next thing would be to rule your internal wiring out by plugging the connection into your test socket which is under the faceplate of your master socket and seeing if the drops stop. Wait until the DSL/PPP light stops flashing green and turns orange. I have a Belkin N Wireless Modem Router. The Hub is working but isn't connected to the internet - this takes about two minutes: Connect a device to your Hub using a cable or wi-fi. does the firmware on hub one not automatically update ? it should say on the home interface page. Thanks for the update - I'm sorry that this is still problematic for you. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. @bobpullen would you mind pushing an update for this one? So what's going on!! Plusnet claim it to be a router fault but have also tried it with a Netgear dg2200. I'd advise then moving forwards to monitor the connection your side over the coming days and if you are still seeing issues come the morning of 10/01/19 please do let us know and we can investigate this further. Is this common for the routers to suddenly fail after 9 months? It'll need to be a router that's compatible with our broadband network. Re: Orange DSL Light On ZyXEL VMG8924-B10A [ re: WilliamGrimsley ] [ link to this post ] All I can see from your OP is that the router has a rather strange way of reporting the stats. Software version 4.7.5.1.83.8.237.2.2 Last updated Unknown, Enabled (802.11 a/n/ac (up to 1300 Mb/s)). Those lights on your router can help you fix your internet … 3 4 Press the Power button on the back of the router to switch it on. If there’s a flashing orange wireless symbol, your Hub … … Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? - edited The router is normally on 24/7 so should be no problem. I've have to cover up the WPS light because the flashing is catching my eye as I type here. Then today all stopped working with an orange flashing light and no other indications. This problem has gradually been getting more frequent since the start of the new year. I'm going to monitor this and ensure that any work that needs to be done is done ASAP to get you up and running again. No Joy with the comment the router must be damaged... now we're being sent a new router at our cost for the postage. it does seem a coincidence that your connection stopped when plusnet stopped your account. 10:20 AM. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Hi @daleh43, are you having any connection issues at all that could be firmware related? If you're using a router from us, like a Plusnet Hub One, you shouldn't need to change any settings. My Internet was working perfectly then it said that I had no Internet access I went to check the hub and the broadband light was flashing orange, I reset it and I still did it and I left it off all night. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Tried removing all LAN connections but still activity on line. How to locate the test socket and set your connection into it can be found here. Flashing orange light. I have never seen this warning before and having referred to the written guide was not much wiser. @MasterOfReality Has it been a long day ? Spoke to technical support who ran through resetting and then manually entering the username and password. Also try to avoid putting it under a desk, on a carpet/other fabric or behind large objects. I'd try getting onto Plus net but they are slow answering. Hi @jayne_wish_a_Y, I believe we may have over eagerly ruled the cause of your connection issues to be firmware related here as when testing today I can see a line fault looks to be being detected which explains the loss of connection yesterday morning for a long period when you initially got in touch. @BD our connect is still extremely slow - the Apple TV is struggling to show BBCi Player programmes for example. I have raised this external looking line fault to our suppliers to investigate and they have given us the estimated response time of 09/01/19 by 23:59 (keeping in mind this can be resolved sooner) You might be able to edit this yourself quicker than a Mod can pick this up. It's still doin it, what do I have to do? Does it matter if I leave that off? Please note: If you've only just plugged in your router We need a few minutes to set up your connection. This rules out internal wiring, face plates and extension sockets as being the cause. If the problem still persists from here we will go down the route of raising a fault, please click here and let us know once you've done the checks and raised the fault so we can progress it for you. Go to solution. The wi-fi is turned off at night the phone keeps trying to connect when his wi-fi is switched on, on his phone. UK-based customer service - Unlike most other providers, Plusnet’s customer service is entirely based in the UK, and is available between 7:30am and 10pm, 365-days a year to help with any queries you may have. You can get a lot of information from the lights on the front of the Technicolor TG582n | The Big Tech … Please don’t place your router on top of electrical equipment or near other sources of heat. • Using Wi-Fi? Spoke to technical support who ran through resetting and then manually entering the username and password. @Jayne_with_a_Y - if flagged this last post to the mods to edit as it contains your username, which shouldn't be put on here for your account safety. Router is switched off: Orange: Router is starting up, should turn green after a short while: Green: Router is powered up and ready to use: Flashing Yellow: Software update in progress: Flashing Green: Software problem, try a factory reset and contact support if you still have problems: Push 'N' Connect Status; Off: WPS isn't in use: Flashing Green It made numerous requests to join the closed wi-fi and by the morning the wi-fi was flashing on the router. As im on the same firmware as @Jayne_with_a_Y and  Youve said it's highly recommended to update. Ok the router is doing this again, the mac code is my sons phone. Upgraded about 9 months ago to Hub One and all has been fine. From us, like a Plusnet Hub One and all has been.... 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